EnHeng嗯哼.Ai|12月 19, 2025 02:23
Why do I always say you have to get into crypto? This is exactly why I love this industry. During yesterday's Space, they didn’t stop me from speaking just because I’m a college student. @cz_binance patiently answered every community question. It’s hard to imagine in traditional industries—if you bought shares of a publicly listed company, would you ever get the chance to directly ask the chairman a question?
What’s even crazier is that yesterday, by a twist of fate, @ellazhang516 helped translate for me. She’s the head of an investment institution managing $16 billion, and in traditional finance, it’s almost impossible to reach the head of a billion-dollar institution. Most of the time, your email would just get passed around to interns, and you might not even get a reply. But here, Ella was willing to translate questions for a student named “Hmm.”
Today, I saw @xtony1314 share how on other exchanges, you can’t even find online customer service, emails take 24 hours to get a reply, and assets were stuck for three weeks before being recovered. In contrast, I understand even more why I like Binance. If there’s an issue, I can directly reach out to @sisibinance, @yayabinance, @moonkimbinance, or even customer service CEO @heyibinance, and they almost always reply instantly.
This isn’t about deliberately hyping anyone up—it’s just a very real experience. In crypto, at least here at Binance, your identity isn’t a barrier, and communication itself is taken seriously.
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