头雁|Oct 12, 2026 01:59
Looks like the first jobs AI is replacing aren't the white-collar office workers, but the blue-collar ones. According to data from a16z, after 15 years of continuous growth, call centers are now shrinking at an annual rate of 4%. In China, these types of positions are even more widespread, including insurance company telemarketing, customer service teams, and online phone support teams for various companies.
a16z report:
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