律动BlockBeats
律动BlockBeats|Sep 23, 2026 09:19
**[Muse's "Making Calls for You" Partially Done by Humans, Meta Rolls Back Testing]** Beating AI News Flash: Meta had just expanded the testing of Muse's "Making Calls for You" feature when it was revealed that some calls were actually being handled by humans. Internal information obtained by 404 Media and Reuters shows that Muse can delegate tasks to human contractors at call centers, who make calls and complete requests on behalf of users. Some testers only realized human involvement after the call ended. Meta implemented this approach to improve success rates. Internal testing indicated that with human intervention, the success rate of call tasks could reach 95% to 98%. A practical issue is that some businesses hang up as soon as they realize the caller is an AI, and some testers have already encountered such situations. However, relying on humans raises privacy concerns. Users originally believed their information was only being handled by AI, but it might actually be seen by outsourced personnel. Even within Meta, some employees questioned whether providing privacy training to contractors equates to a truly secure mechanism. A Meta internal representative later admitted that failing to disclose human involvement in advance was a mistake, and the company has since rolled back this human intervention test. The call functionality of Muse itself remains in testing, and Meta stated that security, privacy, and clear disclosure measures will be added before the feature is officially launched. [Original Article Link]
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