**[OpenAI Sets Up "Anti-Bureaucracy Email": One Email Can Reach Sam Altman Directly]** According to monitoring by 动察 Beating, OpenAI has an internal special email address, friction@, dedicated to addressing "frictions" that slow down work. Employees can report technical issues, process problems, or even matters like parking spaces and office equipment. The management team screens the emails, and if the issue is significant enough, CEO Sam Altman or President Greg Brockman will intervene directly. This email system has existed for some time, but it was formally institutionalized after Fidji Simo joined OpenAI. The company has assigned staff to monitor the inbox and publishes monthly progress updates on Slack for all employees. It has already driven initiatives like a pilot program for parking space allocation and a revamp of the API quota distribution process. Opinions on this mechanism within the company are highly divided. A former employee remarked that anyone could bypass hierarchy and bring "big company drama" directly to Sam. On the other hand, a former team leader noted that once Sam or Greg supports a particular friction, the responsible team often has to drop everything to prioritize it, which can create new "firefighting" situations. Interestingly, OpenAI rarely uses email in general. Former engineer Calvin French-Owen once mentioned that nearly everything at the company runs on Slack, and he received only about 10 emails in a year. OpenAI plans to expand its workforce from around 4,500 employees to 8,000 by the end of this year. This special email system is an attempt to maintain the speed of directly addressing issues as the company rapidly scales. [Original Article Link]