OpenAI Launches Enterprise-Level AI Agent Product Presence

Foresight News reports that OpenAI has launched an enterprise-level AI agent product called OpenAI Presence, which supports both voice and text formats. It is designed for scenarios such as customer support, outbound sales, and internal high-risk workflows. The product combines model inference with enterprise-specific strategies, safety safeguards, and escalation rules, allowing businesses to define the agent's scope of permissions, approval mechanisms, and conditions for human intervention. Additionally, it employs a Codex-driven iterative mechanism to continuously optimize performance after deployment. According to OpenAI, Presence is already supporting its English-language phone customer service, autonomously handling 75% of incoming calls and reducing the manual transfer rate by 15 percentage points within 10 days of launch. Currently, companies such as BBVA, SoftBank, and IAG are testing the product. Presence is currently available to eligible enterprise customers through a limited enterprise program and does not yet support self-service access.