[Salesforce Acquires AI Customer Service Product Fin for $3.6 Billion to Strengthen Enterprise AI Strategy] Deep Tide TechFlow reports that on June 16, according to Tech in Asia, Salesforce announced on June 15 its acquisition of the AI customer service product Fin for approximately $3.6 billion. The transaction is expected to be completed in the fourth quarter of fiscal year 2027. Following the announcement, Salesforce's pre-market stock price rose by 1.1%. Fin is an AI customer service product that seamlessly integrates with existing help desk systems like Salesforce and Zendesk. This acquisition will complement Salesforce's Agentforce platform, which already spans multiple business scenarios such as sales, service, marketing, and commerce, and connects AI agents with enterprise data through Data Cloud.