[Binance Responds to Criticism of VIP Service: Still Room for Improvement] Odaily Planet Daily News - He Yi shared on the X platform a response from Binance customer service staff member Sisi regarding criticism of the VIP service. Sisi stated: 'The VIP contact channel in Binance's user center definitely has room for optimization, but we won’t use optimization as an excuse. So whether it’s now or in the future, if you can’t reach the on-duty colleague you contacted, you can directly reach out to any one of us, regardless of whether they are the designated person in charge. We will ensure your issue is followed through to the end. Full-team customer service is not just lip service.'