This issue has actually been going on for a few years. VIP treatment is far inferior to KOLs. The turning point was when major exchanges started heavily focusing on KOLs, believing that KOLs have influence and can sway opinions, while VIPs had no choice. I thought the turning point would be when OK revamped its VIP program to compete for clients, but the problem might have already run too deep. Some VIP account managers also carry the arrogance of being industry leaders. Then Binance's counter move was to significantly lower the VIP qualification requirements, leading to a huge increase in service targets.