Sister Yi has a good attitude. The biggest fear of running a business is that the store gets bigger, the customer base increases, and the service quality and attitude deteriorate without realizing it. It's not difficult to do a good job with VIP. Customer service can establish a good relationship with users, make people feel that they are seen, taken care of, and cared for, and feel that they can have some human touch and become friends. That's really great That's it. @Sisibinance, although not a VIP department, is really good at this aspect. Many years ago, I met her because of a frustrating incident (Binance account compliance risk control), but she stayed with me for several months to solve it. I also recognized her as a friend. Over the years, even when asked questions, she has always been able to provide feedback, regardless of whether she can help or not. It is no longer easy to achieve this. Sometimes what people want is not necessarily the answer, but the attitude. In the past six months, OKX's VIP service transformation has been really good. Thanks to the efforts of the Mi Li Jia Jia team, I have transferred a lot of funds to OKX for wealth management and product use. Previously, I basically spent some pocket money 。 Nowadays, various companies are becoming increasingly homogeneous in their products, and if imitation is not possible, the US stock market will be limited to that. There is not much difference in where to play. Having good service at this time can really bring more users and funds, and VIP customer service is more important and valuable than during the previous bull market. However, being able to recognize shortcomings and respond quickly is a good thing, indicating that large enterprises are not yet deeply ill. We look forward to experiencing the improvement of Binance VIP services in the future.