**[Meta Launches Business Agent AI Assistant to Support 24/7 Customer Service for Businesses]** BlockBeats News, June 4 – Meta announced the launch of the Business Agent AI assistant, now available to businesses worldwide. This tool can be deployed within minutes and supports automatic responses to customer inquiries, product recommendations, service bookings, lead qualification, and sales completion, with the option to escalate to human customer service as needed. Meta stated that over 1 million businesses are already using Business Agent via WhatsApp and Messenger, with more than 1 billion active business-related conversations occurring daily across WhatsApp, Messenger, and Instagram. In the future, this service will also expand to Instagram and gradually introduce paid subscription plans. At the same time, Meta unveiled the Meta Business Agent Platform, providing businesses with the infrastructure to build, customize, and deploy AI agents at scale. The platform integrates with hundreds of systems, including Shopify, Zendesk, and Shopee, and offers enterprise-level controls, rule management, and data analytics capabilities. Additionally, Business Agent can serve as an operational assistant for businesses, offering features such as unread message summaries and conversation analytics. Meta noted that it plans to further enhance its capabilities in the future, including market research, product analysis, schedule management, and competitive intelligence, to help businesses achieve greater operational automation. --------------------------------- Click the link below to access the original article and join the Beating · Feishu AI News Channel for 24/7 global AI news and updates. [Original Link]