丰密|May 01, 2026 05:22
Why can Binance maintain its vitality all the time
I was quite touched when I saw three Binance friends, Kim, YY, and Pear, writing tweets and sharing many offline photos. Personally speaking, I have seen them many times in Hong Kong recently. It can be clearly felt that they have been busy until takeoff recently. Frequent offline appointments, meeting people, and listening to feedback, with a very high intensity. What impressed me the most was just mentioning to Kim that he could organize a mountain climbing activity, and he immediately pushed forward and completed it.
As YY @ yayabinance said, we always believe that only by actively going out and listening carefully to different voices in the industry can we continuously discover and solve problems, and improve user experience and service.
I can really feel them practicing this sentence.
In my impression, in the early days of Binance, the only one who was truly active on the front line and directly faced users and market voices was @ heyibintance, and the other was @ sisibintance, who always approached her for anything.
And now Kim @ moonkimbinance, YY @ yayabinance, and Pear @ pearbintance are increasingly standing on the front line. Any market voice or user feedback can basically be seen. In the future, if you have any questions about Binance @ binancezh, you can contact them.
I think this is what makes Binance very special.
Last week at the first sister's meeting in Hong Kong, sitting next to her and listening to her talk, I clearly felt one thing: the special thing about Binance is not just about saying what you want to do, but constantly pushing this direction forward with products, operations, customer service, and feedback mechanisms.
It is certainly not perfect, there will be controversy, and there will be areas where it is not done well enough. As a user, it is necessary to roast and roast when it is time to make comments. For example, I have been providing feedback on the Binance Alpha issue, and I can clearly feel that they have not treated user feedback as a process, but rather that someone is really taking on and pushing it.
This may be one of the reasons why Binance has been able to maintain its vitality.
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