Dear Anizja, We’re sorry to hear about your experience and want to assure you that we are actively working on your case. We would also like to clarify a few key points: 1.BTC does not operate on the TON network and cannot be deposited via TON. 2.The asset sent to the TON network is a different token labeled “BTC”, not native Bitcoin. 3.This TON-based “BTC” has been flagged as a scam token by multiple third-party blockchain explorers. 4.Nevertheless, we are actively working to assist in recovering the asset. As this involves a scam-labeled token, it falls outside standard procedures and may require additional time. We kindly remind users to remain vigilant and exercise caution when interacting with scam tokens. Thank you for your patience and understanding(Star_OKX)