The son of a Ukrainian executive was robbed and killed, possibly betrayed by his friend. Self custody is a very dangerous thing unless no one knows you're playing Crypto. Placing it on an exchange is also very dangerous because starting to follow the path of compliance now may result in stricter fund controls than traditional finance. I used to use family members for KYC under the recommendation of anti domestic helpers in order to save on anti domestic fees. Last month, I collected funds from several places and deposited them into Binance. When I finished collecting them, they gave me facial recognition verification, which left me dumbfounded I would like to ask the Binance compliance department or customer service, -Will normal users know that they cannot use family KYC? This can be considered a common phenomenon. -Do you know that it is very difficult for non Crypto users to log in to Binance software? -Why was an English speaker sent to communicate during the video call when I was clearly a Chinese user, and hung up my phone without waiting for further communication? -Why can't I be exempted from face verification and retrieve assets on my original phone, provided that I can provide authorization proof? Flying so fast that I can fly back to my home country, is it really not painful to speak while standing? (I have great distrust in the private key free mechanism of your Binance wallet, fearing that I won't be able to find the wallet assets when logging in with a new phone. You can't guarantee compensation if I can't find them.) -Even if I can't retrieve it, at least let me log in, right? What's the point of not even allowing login? What should I do with the list inside. Other exchanges don't have this problem, only you care about user assets! I was just a fool to collect assets from other places. As an old user, I am very disappointed. In the future, it's better to play ETFs. You don't have to worry about exchange failures, fund security issues, deposits and withdrawals, and you can switch to buying stocks at any time. Anyway, I can't get into the core circle, so I'll just pour it online. CC @sisibinance @heyibinance @BinanceHelpDesk