[Coinbase Helps Durant Recover Locked Account, Sparking Discontent in Crypto Community; CEO Promises Product Improvements] NBA star Kevin Durant's agent, Rich Kleiman, and Durant previously revealed that Kleiman helped Durant purchase Bitcoin, but due to forgetting the account password, the Bitcoin was locked in a Coinbase account, drawing market attention. Coinbase CEO Brian Armstrong quickly responded, stating that Durant's account had been successfully recovered. However, this move sparked discontent within the crypto community. Some pointed out that their Coinbase accounts had been locked for years and remain unresolved, highlighting the stark difference in solutions for the same issue. In response, Brian Armstrong posted on the X platform, stating that Coinbase is committed to providing better customer support on both ends. He also promised to improve the product to ensure fewer people encounter such issues and to deliver faster and higher-quality support when needed.