On August 28, the head of HTX OTC business at Huobi AD was invited to attend the fourth session of the "Huobi Executive Face-to-Face" event. He provided a detailed interpretation of Huobi HTX's new C2C trading mechanism, which is "0 freeze + 100% full compensation," and explained how this mechanism provides security for over-the-counter trading, fully protecting users' funds.
Head of Huobi HTX OTC business AD deeply interprets the C2C selection station
The Inevitable Path of Quality Upgrade
Huobi Executive Face-to-Face: What is the background of the C2C selection station's launch? Why upgrade in a mature C2C market?
AD: The launch of the C2C selection station can be traced back to November 2024, when the Huobi HTX OTC team realized that users' demands for trading quality had surpassed basic functions, seeking a safer and more comfortable experience. At the same time, referencing significant historical commercial milestones (such as the launch of Taobao in 2003, Tmall's focus on quality and reputation in 2012, and SKP's creation of a high-end mall in 2015), we reviewed the industry's history and current state, believing that an industry upgrade was imperative.
The launch of the C2C selection station is essentially Huobi HTX's positive response to the market and users: C2C trading can indeed be safer and more trustworthy. By integrating high-quality merchant resources, we provide more competitive prices, 0 freeze security guarantees, and a better service experience, precisely addressing users' most concerned needs regarding price, safety, and experience in OTC trading. This achievement is also a concentrated reflection of the long-term efforts of the Huobi HTX OTC team.
We emphasize "0 freeze + 100% full compensation," which means that if users encounter judicial freezes due to merchant violations, the platform will fully compensate, and users' funds will not be affected. Users also need not worry about any risks of frozen cards, as the platform's security mechanism is always there to safeguard them.
Huobi Executive Face-to-Face: Since the C2C selection station went live in April 2025, what has been its most representative achievement?
AD: The achievements of the C2C selection station since its launch are mainly reflected in three aspects:
Industry and user recognition: Recently, competitors have followed suit with similar strategies, indicating that the selection station's model has gained respect and recognition in the industry. Additionally, during the initial launch of the selection station, a live broadcast event held within the Huobi APP attracted over 10,000 viewers, setting an internal record for live broadcasts, which fully demonstrates users' recognition of the selection station.
Outstanding data performance: The data performance of the selection station in the three months since its launch is equivalent to the results of the C2C business over the past nine months, leading the market by 60-100 times, which fully proves its strong market competitiveness and user acceptance.
0 freeze record: Since its launch in April this year, the selection station has maintained a 0 freeze record for five months, ensuring transaction safety and user experience through strict merchant screening and pre-risk control capabilities.
The Secret of "0 Freeze"
Huobi Executive Face-to-Face: Why has the C2C selection station achieved the myth of 0 freeze withdrawals after its launch?
AD: For Huobi HTX, the starting point of all measures is singular: "to be responsible for user safety and adhere to a 0 freeze threshold." This commitment is based on a series of stringent strategies:
Pre-risk control priority: Huobi HTX emphasizes that prevention is better than compensation. By strictly screening merchants (based on performance capability, service capability, supply capability, and safety data), we ensure that the merchants entering the selection station are of the highest quality and safety.
Real-time risk control system: Keyword alert system: Monitoring thousands of entries every minute, detecting risks in merchant-user communications in real-time, and immediately terminating abnormal transactions; 7*24 hour inspections and manual interventions: For suspected high-risk orders, we can achieve minute-level detection and intervention, ensuring that any link in the transaction chain can receive support and response. It is important to emphasize that the Huobi HTX C2C selection station is the only platform that provides 7x24 hour full-service support and has specifically established a frozen compensation follow-up team to ensure timely communication with merchants and users to address related issues.
High-standard admission mechanism: Merchants entering the selection station must pass strict qualification reviews and have a sufficient accumulation period; simple transaction volume or asset scale cannot determine entry, rejecting merchants driven by short-term interests to maintain the "0 freeze" clean land.
User experience optimization: The UI interface of the selection station has also undergone a comprehensive upgrade, clearly displaying diverse advertising tags, such as: 0 freeze upon entering the platform, helping users quickly select target merchants.
0 freeze is a challenge in the industry, and achieving it requires tremendous efforts from the team in pre-risk control, merchant screening, and technical support. The process is arduous but meaningful; Huobi HTX insists on user safety as the core, successfully establishing an industry benchmark through stringent standards and real-time interventions.
The Confidence of 100% Full Compensation
Huobi Executive Face-to-Face: How does the 100% compensation mechanism of the C2C selection station operate? Why is Huobi HTX confident in promising 100% compensation?
AD: 100% compensation serves as a safety net for 0 freeze, balancing risks and ensuring user rights through a platform and merchant shared 50% assessment mechanism. Combined with pre-risk control, it minimizes the need for compensation while providing users with the highest safety guarantee.
The confidence in 100% compensation comes from the team's self-assurance in its capabilities and a deep understanding of industry pain points. The Huobi HTX OTC team has confirmed through internal evaluations over the past year and a half that our products, risk control, and merchant systems have reached an industry-leading level, capable of withstanding user and market pressures. The C2C selection station integrates high-quality merchants to ensure transaction safety and user experience, thus confidently committing to 100% compensation, addressing users' concerns about withdrawal safety.
Additionally, Huobi HTX has launched a "crackdown on non-compliant merchants" initiative for the C2C selection station, targeting typical violations such as non-real-name payments, account risk control, low-price traffic diversion, and illegal recruitment. Currently, 57 non-compliant merchants have been expelled, with 30 permanently banned and 27 restricted from trading functions; the total amount of frozen deposits from non-compliant merchants has reached 310,000 USDT.
In my view, the entire system's improvement will take longer. This is because Huobi HTX decided to launch this service only after long and careful consideration and internal audits of its infrastructure capabilities. From product development to operation and launch, it took nearly six months. Therefore, this is not something that can be achieved simply by following suit; it requires deep thinking and preparatory work behind it.
Future Plans: Ensuring User Peace of Mind
Huobi Executive Face-to-Face: What are the future plans for the C2C selection station?
AD: The success of the selection station stems from the ultimate pursuit of user safety and experience. By integrating high-quality merchant resources, optimizing transaction processes, and strengthening risk control systems, the selection station has achieved 0 freeze, leading data performance, and widespread recognition in just six months.
In the future, the selection station will continue to strictly adhere to merchant admission standards, continuously optimize user experience, listen to user feedback, and further enhance the convenience and comfort of transactions; consolidate its industry-leading position, promote C2C trading towards higher safety and integrity, and achieve the ultimate vision of "users using it with peace of mind."
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