Source: New Wisdom

Image Source: Generated by Unbounded AI

In the current era of generative AI, what is the future way of working?

At Microsoft's recent launch event, the essential tool for office workers, Office, has been fully upgraded with the support of Copilot.

AI tools have been introduced in GitHub programming tools, Microsoft 365 productivity collaboration tools, Bing search engine, Edge browser, and Windows operating system.

In the view of Feishu, the most ideal way of working is for AI to accompany various work scenarios in the form of a partner.

At the 2023 Autumn Launch Event, Feishu unveiled a brand-new AI product embedded in Feishu 7—Feishu Intelligent Partner.

This groundbreaking upgrade by Feishu is aimed at enabling enterprises to better embrace the AI era, make good use of AI, and unleash the enormous value of AI.

So, how can the capabilities of large models be introduced into enterprises to achieve AI readiness?

Your new "colleague" has arrived!

In the view of Feishu, the core of large models is a new form of intelligence, and the best way to introduce large models into organizations is—

To recruit an individual with both intelligence and capability.

For everyone, the most natural way to interact at work is to be able to work together with others.

After activating the intelligent partner, you will find a new contact in your address book. It's like having a new colleague who naturally integrates into your work, requiring continuous adjustment in the process.

Clearly, unlike Microsoft's Copilot and traditional digital employees, Feishu's intelligent partner is more like "a person" in essence.

It has knowledge, leaving no blind spots in the background knowledge of the enterprise.

It has memory, familiar with our work in multiple scenarios, and shares common memories with us.

It is proactive. Unlike robots that solve specific tasks, it is not just a passive responder but actively identifies problems, thereby completely changing our way of working and the operation of the organization.

It also has a unique personality. We can customize our favorite avatar and name, giving it a soul.

By the way, all the upgraded capabilities of Feishu will be open to everyone on the mobile end.

So, in different office scenarios, how capable is this Feishu intelligent partner? Or in other words, what kind of spark will be ignited by working with the intelligent partner?

Content Creation Capability: Easily Handle Documents and Spreadsheets

When creating a new document, we often run out of inspiration.

For example, when planning an e-commerce event, our initial thoughts often only include some basic event information.

At this point, with the help of Feishu's intelligent partner, a click can generate a draft document corresponding to the theme using AI, providing more thoughtful prompts.

It can outline the article for you, saving time on structuring the document.

In addition, it can perform Q&A, summarization, and to-do extraction based on the entire document, as well as refine the length, grammar, and tone.

You can even ask the Feishu intelligent partner to analyze a document. By providing a brief and insightful summary of the content from a few days ago, it can instantly help you recall the content.

After receiving the analyzed content, if there are still unclear areas, you can continue to ask questions.

Finally, with one click, you can copy and use it.

By using the Feishu app directly, you can edit documents while collaborating in conversation with the intelligent partner, resonating on the same "screen."

In addition to documents, the Feishu intelligent partner can also help us easily write spreadsheet formulas and skillfully handle large-scale data.

From now on, even novices in spreadsheets can bid farewell to complex formula writing and easily gain insights into data trends.

Moreover, through the intelligent formula function, we can apply intelligent commands to other data in batches just like using regular formulas!

You can even provide the intelligent partner with a description, and it will organize and introduce data, create content, and quickly organize it into a well-structured table according to your requirements.

Additionally, you can adjust your data commands, such as adding fields or inputting more data.

Information Processing Capability: Exclusive Work Briefs, Daily Key Summaries, Doubling Efficiency

In addition to these basic capabilities, once authorized, the Feishu intelligent partner can further strengthen itself—based on your work memory, it can generate work briefs exclusive to you, clearly summarizing the key conclusions and to-dos from yesterday's work.

Now, you can click to return to the communication scene to view more context, or directly create new to-dos and add them to today's work plan.

If you are a few minutes late for a meeting, you can let the Feishu intelligent partner help you summarize the meeting and to-dos, so you no longer have to worry about missing the key points of the meeting.

Alternatively, you can directly converse with the Feishu intelligent partner to obtain the information you care about, such as what someone just said or what issues are still unresolved.

All fragmented content can be quickly organized.

Additionally, the Feishu intelligent partner can generate verbatim transcripts and intelligent meeting summaries. From the timeline of the eloquent speaker, you can view the summarized speeches of the participants.

In the paragraph-by-paragraph summary of the content, clicking on the link will take you to the corresponding memorable segment.

In simple terms, in a one-hour meeting, you can understand the key conclusions in just one minute.

Information Retrieval Capability: Accelerating Team Information Flow

However, despite the strength of large models, they have long been plagued by the "hallucination" problem. For example, being influenced by their own memory, they may provide unnecessary information when answering questions.

Recently, the hallucination leaderboard for large models launched by Vectara sparked intense discussions in the industry.

Article link: https://vectara.com/cut-the-bull-detecting-hallucinations-in-large-language-models/

In the evaluation, Google's PaLM-Chat had a hallucination rate as high as 27.2%, the worst performance among all models.

Vectara believes that PaLM-Chat added a lot of additional details to the original text, despite being instructed to strictly adhere to the source text. Moreover, the added text content also contains some hallucinations:

Original text paragraph:

Veeru Devgan is a Bollywood Indian stunt and action choreographer, as well as a film director.

Summary generated by PaLM-Chat:

Veeru Devgan is a Bollywood Indian stunt and action choreographer and film director. He is the father of actor Ajay Devgn and director Anil Devgan. He has been involved in over 100 films, including some big hits in the Indian film industry. He is known for innovative and exciting action scenes, making him one of the most popular action choreographers in the industry. He is also a successful film director, having directed several popular films, including "Phool Aur Kaante" and "Zakhm."

Compared to these general AI tools, the Feishu intelligent partner focuses more on the enterprise's proprietary knowledge:

First, in addition to the knowledge of general large models, the Feishu-based intelligent partner understands the enterprise's knowledge base more and provides services more tailored to the enterprise's needs.

Second, after being authorized, it can also work synchronously with the user's work memory and form exclusive memories in cooperation. In this process, various information such as internal rules and regulations, operational processes, and business accumulations within the enterprise collectively constitute a broad knowledge base.

Now, by selecting different functional scenarios, the Feishu intelligent partner can answer specific questions, greatly improving the circulation efficiency of knowledge within the enterprise.

At the same time, users can customize scenarios according to different needs.

Moreover, the process is very simple and does not require any code development—just set the basic information of the Q&A scenario and specify the range of the Q&A dataset.

I organized this year's major events related to room-temperature superconductivity into a folder and created a "room-temperature superconductivity" scenario.

Returning to the Feishu intelligent partner, you can see the customized scenario.

Afterward, if you want to find content related to room-temperature superconductivity, just ask.

Moreover, after the Feishu intelligent partner provides an answer, it will place the referenced document at the end of the document for our convenience in finding it.

For an enterprise, this makes team knowledge retrieval much more convenient.

If you experience the "PDF Q&A" scenario, you will find it to be a magical research tool.

For example, if you feed the Feishu intelligent partner with the paper on Emu Video, a model for generating videos from text and images recently released by Meta, it will definitely be able to answer any questions.

First, it will help you summarize the entire content.

Then, you can enter an unlimited questioning mode for more detailed information, such as the application prospects of Emu Video in video generation, video resolution…

What is Emu Video mentioned in the paper? What are its applications in the field of video processing?

The process is most human-friendly in that, based on each answer, you can enter the "relevant page" provided below to check the PDF or directly locate the answer you are looking for.

Business Insight Capability: Easily Create Exclusive Intelligent Partners

In addition to the "ready-to-use" function of the intelligent partner, for enterprises, complex business needs can also be met by creating exclusive intelligent partners through the "Feishu Intelligent Partner Creation Platform."

The strength of this platform lies in the fact that every enterprise can easily create personalized intelligent partners according to their specific business needs.

In various industries such as retail, manufacturing, innovative technology, and advertising, the exclusive Feishu intelligent partners created in collaboration with Feishu are already helping enterprises improve business and decision-making efficiency:

• Assisting sales in judging business opportunities and outputting solutions
• Providing marketing personnel with hot materials and forming creative solutions
• Offering data and decision insights to the e-commerce department

For example, in the past, it took several days for marketing and advertising service provider Zuiji Media to conduct research on brands and industries.

Now, simply asking the Feishu intelligent partner can quickly delve into the core needs of the brand in a matter of seconds.

Furthermore, with the Feishu intelligent partner, marketers have gained tremendous freedom in creativity and copywriting, real-time insights into competitive information, and more.

Furthermore, this feature can also help you stay updated on industry trends.

Take the recent internal turmoil at OpenAI, for example. From a single tweet to official announcements, a piece of shocking news can easily emerge if you're not paying attention.

The Feishu intelligent partner's insight capability can easily help users access the latest news in relevant fields.

Business Process Management and Building Capability

The Feishu intelligent partner also plays a magical role in business process management and building.

For example, in the retail scenario of Yuanqi Forest, offline replenishment is a high-frequency occurrence that happens all the time.

The traditional operation process is very cumbersome, requiring the replenishment staff to manually enter the product names and quantities needed for replenishment in a WeChat group, confirm the location and geographical position, and then separately organize the information into the order system.

To solve this problem, Yuanqi Forest and Feishu jointly created an exclusive intelligent partner.

Now, the patrol replenishment staff only need to issue commands through voice, and Feishu will automatically parse the content, match the network points, product library, and price library, and generate an order command, which is synchronized to the backend order system, greatly improving the efficiency of replenishment.

How to Use the Intelligent Partner?

In summary, in the practical process, the simplest way for enterprises is to open Feishu and directly converse with the intelligent partner.

Furthermore, based on zero code, you can customize the scenarios you need. Alternatively, through the Feishu Intelligent Partner Creation Platform, you can build your own intelligent business partner in a low-code environment, achieving customized intelligent partners for specific scenarios.

In addition, "Feishu Intelligent Partner" as an open AI service framework covers third-party models including Baichuan Intelligence, MiniMax, and Zhipu AI.

Feishu Has Already Run Through It

Of course, before introducing it to everyone, the commercialization team at Feishu has already had its best practices in sales management scenarios!

Wearing sunglasses, Master Zhang is here

Sales partner Master Zhang can process sales follow-up information through AI, greatly freeing up the management bandwidth of the sales team. The number of clients managed per month has increased by tens or even hundreds of times.

For example, after receiving a business opportunity, the Feishu intelligent partner can not only see all the previous sales needs and follow-up records but also generate demonstration plans based on the client's situation.

For instance, if Xiao Wang is going to meet a client this afternoon, previously he needed 3 hours to prepare a plan, but now he only needs 20 minutes. The freed-up time can be used for more valuable client communication.

In this process, the Feishu intelligent partner can not only intelligently associate more comprehensive background information about the client based on public information but also intelligently match clients with similar successful deals based on industry, scale, city, and other business opportunity characteristics. As a result, the final allocation is more precise and effective, greatly reducing the previous challenges faced.

In the AI Era, What Does It Mean for an Enterprise to Be AI Ready?

It is obvious that the explosive growth of generative AI has already changed everyone's way of working.

For enterprises, embracing AI means advancing digitalization early. By building better digital infrastructure, better underlying conditions can be provided for the AI era.

In the past few decades, various industries have been rushing towards the digital era, digitizing enterprise organizational processes through digital business systems.

The greatest benefit of digitalization is providing productivity like that of a human, greatly improving efficiency, with the percentage of efficiency becoming the most intuitive standard.

On the other hand, human-machine interaction is constantly being iterated and upgraded.

From 50 years ago, when Xerox invented the world's first microcomputer with a graphical user interface (GUI), to the commercial Lisa computer designed by Steve Jobs with a GUI interface, to the widespread popularity of Microsoft's Windows personal computer, all serve as the best examples.

Now, large-scale parameter models demonstrate powerful generalization capabilities, not only possessing vast world knowledge but also powerful reasoning abilities.

With the birth of ChatGPT, it has once again revolutionized human-machine interaction. Simply through simple verbal communication, every task a person wants to accomplish can be completed, and the interaction is more natural.

Digging deeper into all these changes, it can be seen that they revolve around the transformation of the human and system interaction interface. The ultimate goal of this change is GUI+LUI, i.e., the natural interaction user interface (NUI).

Regardless of the system, the designer's intention is to enable everyone to use such a system well and reduce the learning curve.

In conclusion, it can be seen that both of the above-mentioned changes reflect the goal of enabling AI systems to provide productivity like a human and interact like a human.

Based on these considerations, Feishu has launched the AI product Intelligent Partner, allowing AI to be naturally introduced into the office scenarios of every enterprise and employee.

Feishu's goal is to achieve transformation of organizations and industries through "AI+Feishu," helping enterprises become AI ready.

So, what does it take for an enterprise to be ready to embrace AI?

As mentioned earlier, digitalization is the foundation of intelligence. Without deep digitalization, there can be no comprehensive intelligence.

However, in the process of digitalization, issues such as business system fragmentation, information gaps, and data delays urgently need to be addressed.

By leveraging Feishu's capabilities, enterprises can take the final step in digitalization—integrating business systems and adding collaborative capabilities to business systems.

After this, the brand new Feishu intelligent partner can provide AI-based content creation capabilities, information processing capabilities, information retrieval capabilities, business insight capabilities, business process management and building capabilities, and organizational insight capabilities in multiple scenarios.

In several months of research and co-creation, the Feishu intelligent partner has already landed intelligent solutions in multiple business scenarios involving enterprise sales, retail, advertising, marketing, and human resources.

Feishu CEO Xie Xin stated, "We have seen AI changing our way of working and driving the evolution of our organization. As an entrepreneur, ensuring that the company can quickly adapt and be ready for the rapid development of artificial intelligence is crucial, which is what we call AI Ready. This will be the key to enhancing the competitiveness of enterprises."

Finally, the Feishu intelligent partner application is officially starting, with the first batch of 10,000 limited spots. Those who want to experience it firsthand, hurry and apply.

Apply for early access: https://www.feishu.cn/landing/sku_ai_combination?from=xinzhiyuan

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