The "VIP Guardian Program" is a series of interview columns launched by Huobi HTX, focusing on the service practices for major clients. Every Tuesday, the platform's front-line service team is invited to share real service experiences, market observations, and insights into customer needs, conveying a long-term service philosophy and showcasing Huobi HTX's professional and steady customer service capabilities.

This edition of the "VIP Guardian Program" features Zero, head of contract growth operations at Huobi HTX. This is the first time the Huobi HTX contract team has stepped into the spotlight to engage in face-to-face communication with users, sharing insights on contract business operations, user service systems, and future product upgrade directions.

In the cryptocurrency market, trading platforms are often hidden behind strings of matching codes and K-lines, while the Huobi HTX contract team chooses to let the "behind-the-scenes people step into the spotlight," which not only demonstrates the platform's open attitude towards users but also reveals the deep barriers that Huobi contracts have built for a long time in "places invisible to users."

The Invisible Foundation: A Differentiated Service System with Accurate Targeting

When it comes to contract trading, most users' perceptions often stay at profitability and high volatility, but for medium to high-level users who support a large trading volume, the core that determines their retention lies in "invisible services and experiences."

In this appearance, Zero detailed the completely differentiated service system created by Huobi contracts tailored for different types of users:

For high-frequency trading users, their core demand is for an extreme trading experience. The Huobi contract team continuously optimizes from the bottom layer to ensure extremely low matching delays and a highly stable system architecture, allowing traders to enjoy very low slippage even under high-frequency operations, ensuring every strategy execution is precise.

For strategy-oriented/quantitative users, the Huobi contract team understands the importance of interface richness and stability, so they have customized a comprehensive and stable API solution for them, helping these players thrive in complex market conditions.

For high net worth users, Huobi contracts not only offer efficient, exclusive green channels for deposits and withdrawals, but the industry's top customer service team can also provide "financial-grade professional services" that extend beyond single products. From holding spot assets, stable wealth management, to contract position hedging, the team will provide systematic asset planning advice tailored to high net worth users, ensuring comprehensive protection of funds security.

Zero stated that contract services are first built upon product experience, and the platform needs to continuously optimize trading depth, interface speed, and product capabilities to ensure users obtain a stable and efficient trading experience.

Meanwhile, Huobi HTX is also continuously improving its user rights system. Through a VIP tier system, it provides more precise service support for users at different levels, including fee discounts, interest rate promotions on wealth management, trading rights, and exclusive service solutions for high-value users.

Continuous Product Investment: Connecting More Market Opportunities

In addition to a stable and reliable product foundation, Huobi contracts are also frequently innovating on the product front.

In response to the recent hot U.S. stock market dynamics, Huobi contracts have rapidly launched over 170 popular TradFi assets, covering a wide range of trading targets.

Zero revealed during the live broadcast that to further benefit users, Huobi contracts have also launched theTradFi trading mining initiative. Through a negative fee rate mechanism, users can trade TradFi assets without having to pay high fees and can actually earn rewards in genuine cash through trading.

Moreover, the contract copy trading product has also undergone significant upgrades. Zero introduced that this year Huobi HTX focuses on building the contract copy trading feature, and the platform has invited a select group of top traders with high win rates to participate through a stringent data screening mechanism. These traders are segmented into categories such as conservative, aggressive, and long-tail coin preference matrices. Regular users can simply "hitch a ride" with a click to turn the strategies of professional traders into their own account profits.

Accompanying Users Through Cycles: Contract Trading Requires Long-termism

At the end of the live session, Zero, as a practitioner deeply involved in cryptocurrency for many years, provided his contract opening suggestions: control positions, avoid blindly chasing ups and downs, and look for trading opportunities with volatility.

"Don't get ahead of yourself; gains and losses are a regular part of trading. Never go all in just because of a single liquidation," Zero candidly pointed out that mature traders must establish a strict investment plan and rigorously control the position percentage for each contract trade.

At the same time, he pointed out a trading truth often overlooked by newcomers: for contracts, while momentary surges and drops can create wealth, they can also lead to large-scale liquidations; what truly benefits contract traders in terms of survival and profitability is a "volatile market" that possesses a certain range of back-and-forth fluctuations. Conducting arbitrage with leverage in such a market is the healthiest trading rhythm.

This simple and honest expression paints a true picture of the essence of the Huobi HTX team.

In the thirteen years since its establishment, Huobi HTX has continually evolved within the market cycles. Today, the value of a trading platform is no longer just about providing trading tools, but whether it can understand users, serve them, and accompany them through cycles. Zero stepping into the spotlight for the first time allows the outside world to see a professional team that has long been hidden behind the business—they understand trading and users; they focus on products and every genuine demand.

From behind-the-scenes builders to front-line partners, Huobi HTX aims to establish long-term trust with users through more open communication and more professional services. In the fast-changing cryptocurrency market, what truly can transcend cycles is not only product capability but also long-termism that consistently accompanies the growth of users. This belief is becoming a significant force driving Huobi HTX's continuous progress.

Complete live broadcast replay: "VIP Guardian Program---Zero"