Yi He|Nov 08, 2026 03:47
Thank you to our colleagues for your tireless support of our product, from security and product features to CZ's personal life. Your comprehensive feedback is the driving force behind our continuous iterations. We hope you care about your users as much as you care about Binance.
Regarding the user who encountered this problem while using two separate apps to transfer the wrong cryptocurrency, legally, we cannot directly transfer funds from someone else's account. However, personally, I will compensate this user for the loss incurred due to the mistaken transfer. We care about our users as much as you care about Binance.
Due to historical compliance reasons, Binance has three completely independently developed local sites with different product architectures and business models than the main Binance site, primarily focusing on local fiat currency trading. To prevent similar situations from recurring, we will be adding three confirmations to Binance Pay transfers in the future. Every public discussion is a stepping stone to our success. We welcome everyone to provide effective product suggestions in the comments section. I will have the product team select the 10 best product suggestions from the comments, and each person will be rewarded with 1 BNB for one week.
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