Regarding the customer fund theft incident on July 8, Gate's response summary: 1. Sincere apology: The platform apologizes for its initial tough communication stance and for not prioritizing user feelings. 2. Explanation of initial misjudgment: The attacker possessed extremely precise private materials (e.g., Alipay screen recordings), with matching IPs, and the user raised no objections during the two-day review protection period, leading to the platform's misjudgment. 3. Denial of 'insider leak': The platform clarifies that its security mechanisms are robust, and some sensitive information submitted by the attacker (e.g., Alipay screen recordings) was never in the platform's possession, ruling out internal leaks—it must have come from external sources. 4. Full assistance in recovery: A special team has been established to assist the customer in filing a police report. The platform is working with Tether and related exchanges to track on-chain funds 24/7, promising to continue doing everything possible to freeze and recover the stolen funds.