When the spotlight battle between Spain and Belgium ignited the atmosphere on-site, Huobi HTX's SVIP users also witnessed this moment in a way that differed from their daily trading: watching the game live, exclusive VIP Room, customized itinerary, and face-to-face communication with global users.

This World Cup journey themed “HTX SVIP World Cup Journey” is not just a high-end privilege. It’s more like a tangible expression of Huobi HTX's customer service philosophy - SVIP is not only a level but also a long-term partnership.

A major client who participated in the event, referred to as K, expressed after the experience:

“Previously, when talking about exchange VIP benefits, everyone might first think of fee discounts, exclusive customer service, and increased limits - things that are more ‘back-end’. But Huobi HTX this time brought VIP users to the World Cup venue, arranged a VIP Room and live viewing experience, which makes these benefits very intuitive.”

From trading platform to long-term partner

For major clients, truly valuable services often do not manifest during the busiest times, but rather at critical moments when the market changes rapidly, funds need to be mobilized, or account issues need urgent resolution.

Compared to ordinary users, major and institutional clients face more complex problems: a large transaction may involve liquidity arrangements; a market plan may be constrained by the opening and certification progress; a delayed withdrawal may also impact subsequent fund deployment.

Therefore, Huobi HTX has established a dedicated service mechanism independent of the ordinary customer service queue for Prime 5 and above high-level clients and institutional clients, providing team support through channels such as Telegram, email, and WeChat. Among them, Telegram plays a main role in the 7×24 hour communication function, allowing clients from different time zones to contact the response team at any time.

The issues this team handles are not typical retail inquiries, but rather focus on the genuine concerns of major clients, including liquidity support, KYC certification, institutional account opening, account management, and other time-sensitive matters. Based on a tiered service mechanism, important clients can obtain more direct communication paths and prioritized responses.

Understanding the business scenario behind speed

For major client services, being “online” is just the foundation; understanding issues and quickly coordinating resources is key.

A newly onboarded institutional client at Huobi HTX hoped to complete account opening and start trading before an important market event. The dedicated team communicated continuously via Telegram, assisting in organizing account settings and necessary supplementary materials, and coordinating relevant processes, enabling the client to successfully go live within the planned time window.

Another Prime client was unclear about the supplementary documents required for Level 3 certification. The team explained requirements item by item through real-time communication, reducing the waiting time caused by repeated document submission.

In a large withdrawal case, the client found that the withdrawal was still in a waiting state. After receiving feedback, the team immediately coordinated follow-up, completing the withdrawal within 5 minutes. This is a real service case under specific issues, reflecting the response capability of the dedicated team on critical matters.

Additionally, when clients needed liquidity support for larger positions, the team could also provide direct connections and specialized assistance. For institutions and high-net-worth clients, the significance of such services is not just to “solve a problem,” but in reducing communication costs and buying time for trading decisions.

From basic efficiency to customized benefits

High-quality major client services should first address efficiency issues in trading; based on this, more differentiated products and benefit systems can follow.

Around the different needs of SVIP clients, Huobi HTX has currently formed a multi-tiered benefits system covering transaction fees, earnings, lending, and exclusive privileges.

In terms of transaction fees, SVIP clients can receive fee rebates through trading and can obtain customized plans based on actual conditions, unlocking lower rates.

Regarding earnings, Huobi HTX launched SVIP exclusive USDT savings: Prime 5 to Prime 7 clients can get a maximum of 6.00% APY and a limit of 50,000 USDT; Prime 8 to Prime 9 clients can get a maximum of 7.00% APY and a limit of 80,000 USDT; Prime 10 to Prime 11 clients can get a maximum of 9.00% APY and a limit of 100,000 USDT. The platform can also provide interest rate coupons covering assets such as USDT, USDD, ETH, etc., based on trading volume or net deposits.

In terms of margin currency exchange for major clients, the higher the borrowing amount, the greater the discount, with the maximum discount reaching 28%, along with a delayed liquidation policy.

These benefits point towards a core logic: major client services do not repackage standardized products but offer more suitable service plans based on clients' trading scale, fund arrangements, and business scenarios.

Make high-end services genuinely felt

If exclusive responses, fee plans, and liquidity support constitute the professional foundation of SVIP services, then the live experience at the World Cup, holiday benefits, and customized birthday experiences extend services from the trading page to real life.

Huobi HTX provides SVIP users with physical and offline benefits including holiday gift packages, exclusive birthday parties, customized figurines, among others. The World Cup journey further expands the imagination of global high-end benefits: VIP services do not only occur in the account back-end, but can also appear in world-class events, global cities, and important moments in users' lives.

The World Cup venue is just part of Huobi HTX's global SVIP privileges. From 7×24 hour online responses to professional support focused on liquidity, certification, and account management; from customized fee, earnings, and lending benefits to exclusive experiences at world-class events, Huobi HTX is constructing a set of major client service systems that starts from trading efficiency and extends towards long-term relationships.

True VIP service is not merely providing more benefits in favorable circumstances, but ensuring that there is always someone to respond, understand, and accompany when clients need it.

About Huobi HTX

Huobi HTX was established in 2013 and has evolved over 13 years from a cryptocurrency exchange into a comprehensive blockchain business ecosystem covering digital asset trading, financial derivatives, research, investment, incubation, and other businesses.

As a global leader in the Web3 portal, Huobi HTX adheres to development strategies of global expansion, ecological prosperity, wealth effect, and security compliance, providing comprehensive, safe, and reliable value and services for virtual currency enthusiasts worldwide.

For more information about Huobi HTX, please visit https://www.htx.com/ or HTX Square, and follow X, Telegram, and Discord. For further inquiries, please contact [email protected].