When the world of digital assets suddenly becomes unbalanced due to a severe fluctuation in external market data sources, and user assets face significant threats, the speed of response and sense of responsibility from exchanges instantly become the true measure of their value. Gate's performance during the recent abnormal event concerning the marked price of the LAUSDT perpetual contract has set a benchmark that cannot be ignored in the industry's crisis response—taking an astonishing 15 minutes from the onset of the storm to trading suspension, announcement release, and the full activation of risk control mechanisms.

The trigger for the event stemmed from a sudden and severe fluctuation in external market sources. The price of the Lagrange (LA) token experienced a terrifying scene in a very short time: the price was anomalously pushed from below $1 to around $27, and then it plummeted rapidly. This extreme deviation from normalcy directly led to a severe distortion of the marked price of the LAUSDT perpetual contract, causing many users' positions to unfortunately get liquidated after the price crash, with their accounts facing the risk of being wiped out.

When the crisis struck, Gate's choice was unequivocal, demonstrating an almost instinctive "user-first" muscle memory:

Lightning Response, Building Flood Defenses

15 minutes—that was the time window for Gate to identify the anomaly and decisively hit the "pause" button. Trading was suspended, a global announcement was made, and emergency risk control mechanisms were activated—a series of precise and efficient actions that immediately contained the further spread of risk.

Real Money, Responsibility Guaranteed

In the face of the unwarranted disaster for liquidated users, Gate did not shirk responsibility or set complicated claims thresholds. Its commitment was clear and strong: to provide 100% full compensation for all liquidated users, ensuring that profitable users could withdraw their funds normally. This total compensation exceeding $30 million not only reflects the platform's strength but also serves as the most direct protection of user trust.

Transparent Communication, Facing Concerns Head-On

After the incident, Chief Business Officer Kevin Lee quickly spoke out on the X platform, detailing the root cause of the event and the handling plan. He explicitly denied speculation about "internal operations" and "single-point liquidation," emphasizing "the fundamental commitment to the community." More crucial actions followed—the platform announced a special AMA to be held on June 5 at 20:00 (UTC+8), with Kevin Lee personally present to face user questions and delve into the details of the event handling and subsequent compensation plans. This non-avoidant, proactive communication effectively alleviated user anxiety.

Every step Gate took during the storm precisely addressed the deepest concerns of users. Speed alleviated panic, responsibility rebuilt confidence, and transparency fostered consensus. Behind the $30 million compensation lies a reverence for the spirit of contracts; the 15-minute response is a commitment to the highest priority of asset safety; the proactively open AMA is a sincere respect for users' right to know and participate. This comprehensive and multi-dimensional crisis management has only one core driving force: to truly place user interests above commercial interests.

The resolution of this turmoil is not only a successful crisis public relations effort but also a profound baptism of trust. It reaffirms an unshakeable truth: in the turbulent world of cryptocurrency, safety and stability are the unassailable cornerstones of exchanges, while trust is their deepest moat.

Gate has been deeply engaged in the industry for twelve years, navigating through bull and bear markets, weathering storms. Time is the best touchstone; the twelve years of steady operation is the strongest endorsement of its underlying technical strength, rigorous risk control system, and long-term value philosophy. When the black swan flaps its wings, Gate conveys a commitment to users that is more resolute than any slogan, through rapid response and a multi-million dollar sense of responsibility: here is a safe haven forged by the test of time. In the increasingly precious realm of trust in cryptocurrency, Gate's sense of "security" is becoming its most dazzling badge.

Related: Lee Jae-myung's appointment sparks a policy spring: South Korea's crypto market is set for a moment of reshaping?

Original: “$30 Million Trust Recharge: Gate's Lightning Public Relations Sets an Industry Model of 'User First'”

免责声明：本文章仅代表作者个人观点，不代表本平台的立场和观点。本文章仅供信息分享，不构成对任何人的任何投资建议。用户与作者之间的任何争议，与本平台无关。如网页中刊载的文章或图片涉及侵权，请提供相关的权利证明和身份证明发送邮件到support@aicoin.com，本平台相关工作人员将会进行核查。