Microsoft apologizes for global service outage, says it was not caused by a cyberattack. According to CLS News Agency, Microsoft has expressed deep regret for the global service outage that affected millions of users. Microsoft stated that the outage was "not related to a cyberattack or AI agents," but was caused by an earlier "network capacity upgrade." Microsoft previously stated that progress in the recovery efforts was "encouraging" and that it is currently working to eliminate the "aftereffects" of the outage. The outage rendered Teams, Outlook, and the AI software Copilot unavailable in at least 70 countries.