[On the first day of Claude's new rules, long-term users were bombarded with KYC prompts: some were instantly banned after passing Chinese passport verification] Beating AI News reported on November 12th that Anthropic's new "Supported Region Policy" officially took effect. Starting the day before, numerous Claude users reported being asked to verify their identity (KYC) and subsequently banned. Even paid accounts used for one or two years, or even longer, were not spared. Many users reported that they had been using Claude normally when suddenly a KYC prompt appeared, requiring them to upload identification documents and take a selfie. Some had just renewed their subscriptions a few days prior, while others were using Claude Codes; the task was interrupted halfway through. One Max 5x user stated that they were suddenly asked to verify their identity while using the service. After submitting their Chinese passport and successfully passing the verification, their account was immediately banned. Another user passed KYC with their Chinese passport on October 31st and had been using the service normally since. On November 12th, they were asked to verify again, and after verifying with the same passport, their account was immediately banned. However, some users have successfully passed verification using their Chinese passports and are still able to use the service normally. This has led to community discussion about whether Anthropic uses different risk control standards for different accounts, and whether accounts are subject to repeated KYC checks after the initial verification. Anthropic had previously announced its identity verification mechanism. In its September security report, the company clearly stated that identity verification would be triggered if an account was detected as originating from unsupported regions such as China, or involved in unauthorized resale of Claude; failure to verify would result in account suspension. The new policy, effective today, further clarifies the restrictions: users located in unsupported regions, companies in unsupported regions such as China, and overseas companies controlled by individuals or companies from these regions are ineligible. The verification process itself also has issues. Some Max users reported that the system required a second form of identification, but they were unable to change the selected document type, rendering their accounts unusable. Others reported that the identity verification assistance page repeatedly redirected, preventing them from submitting requests. As of now, Anthropic has not disclosed how many accounts were involved in this round of identity verification, the actual number of people banned, or whether a special concentrated check was arranged for November 12th. [Original Link]