Recovery Notice
SunX Global|Oct 21, 2026 04:54
SUNX Service Restoration and Security Assurance Fund Special Compensation ✅
Dear SUNX Users,
Our services have now been restored. SUNX sincerely apologises for the trading impact and inconvenience caused by this interruption 🙏
SUNX will activate the Security Assurance Fund to provide special compensation to affected users:
⏰ Incident Period (UTC+8)
• Start: 20 October 2026, 23:00
• End: 21 October 2026, 10:45
💰 Compensation for Users with Position Losses
Users who held positions during the service interruption and suffered stop-loss or forced liquidation losses due to the incident will, upon verification, receive:
• A full refund of trading fees on affected orders, together with compensation for the corresponding losses
• An additional 200 USDT futures bonus
📈 Compensation for Users Affected by Blocked Take-Profit or Position Closure
Users who were unable to take profit or close positions normally due to the incident, resulting in reduced or unrealised expected profits, will have their cases reviewed on a trade-by-trade basis after position closure, taking into account order records, operation records and market conditions. Upon verification:
• The difference in profits will be reasonably assessed and special compensation provided
• An additional 100 USDT futures bonus
🎁 Care for Users Without Positions
Users who logged in before the incident but held no positions may apply via the official support email to receive a 50 USDT futures bonus.
📊 Compensation Assessment Standards & 📧 Application Method
Please click to view the full announcement 👉 [https://support.sunx.vip/hc/en-001/articles/18074877225743]
SUNX Team
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