金色财经|Oct 11, 2026 13:16
[DBS: AI Is Not Here to Replace Jobs, but to Create Win-Win Opportunities]
According to a report by Jinse Finance on October 11, DBS Group CEO Tan Su Shan stated that with the development of technologies such as artificial intelligence (AI), it is currently difficult to determine whether the scale of the workforce in the banking industry will increase or decrease in the future. Certain job roles will naturally be affected and may disappear, but new roles will also emerge. It is expected that as simple and repetitive tasks are replaced by technology, employees will be able to make better use of their time, improve productivity, and create more upward mobility opportunities for banking professionals.
There have been frequent reports in the market suggesting that the financial industry is reducing its workforce due to AI applications. Tan Su Shan believes that while certain job roles will inevitably be phased out, she emphasized that AI is not here to fire people. More importantly, it is about how to leverage technology to create win-win outcomes for both banks and employees.
Tan Su Shan pointed out that employees can delegate the simplest tasks to AI, freeing up time to focus on higher-value activities such as client interactions, which can generate more revenue for banks. This implies that employees who are capable of utilizing technology are likely to gain opportunities for promotion.
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