AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation. The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes. CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over. 00:00 Intro 01:03 ML before transformers 02:23 Kavak's agent-per-customer architecture 04:59 Three bets: redesign the company, build superhuman agents, change the metrics 10:49 Agents with 2.1x conversion 14:23 Car loans approved in minutes 16:13 1.5x profits in a real city in six weeks 20:13 "Jedi Academy": training mechanics to ship agents 28:44 Destroying two years of work 32:52 Ford's factory: why adoption isn't enough 34:45 Advice for founders @alehandromz @astrange @GEVS94(a16z)