sisi|Jun 15, 2026 08:36
In the past few days, we have carefully read each criticism about VIP services with a reflective and corrective attitude. We do not give ourselves reasons, and there is still a lot of room for improvement in our communication with customers
So I would like to take this opportunity to announce the list of our service colleagues and try my best to help everyone fill in the missing information:
VIP Services → @ Binance_Sthan @ Miyaybnb
Anti commission service → @ BNqianjiangyue @ cong5670
Square Business → @ yingbinance
Wallet support → @ Rick_Sinance @ 0xOar
Community Service → @ xiaoyuanbinance @ EricZz66124
Brand Collaboration → @ yayabinance @ moonkimbinance @ pearbintance
There is definitely room for optimization in the VIP contact channel of Binance User Center, but we will not use optimization as an excuse. So whether now or in the future, as long as you can't reach your colleague on duty, you can directly contact any of us, regardless of whether he is the corresponding person in charge, and we will help you follow up on the matter to the end. Full customer service is never just talk.
Whether you are a VIP, a big spender, or a newcomer, you are welcome to come and find us anytime.
We have come this far thanks to knowing our mistakes and correcting them promptly when there are problems. Thank you all for your suggestions. Being willing to give us such serious feedback shows that we sincerely hope that Binance is safe and we will not disappoint this sentiment
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