How to prevent fraud in C2C transactions?

In the C2C trading process, to ensure transaction security, the platform will only temporarily lock the seller's digital assets after the order is submitted until both the buyer and seller complete the transaction. The platform will not retain cash or freeze any buyer's payments, as the payment process is conducted offline (i.e. card to card), wallet to wallet. The platform is technically unable to intervene in payment behavior outside the platform. Once the seller confirms receipt of payment and selects' I have received payment ', the platform will release the digital asset to the buyer's account. Therefore, during the transaction, please make sure to confirm receipt of payment from the other party before clicking' I have received payment 'to prevent asset loss. During the transaction process, it may be difficult for you to determine whether you have encountered fraudulent behavior, or you may suspect that you are trading with a scammer but unsure how to handle it. To help you avoid potential fraud risks and protect your assets, here are some practical suggestions. If you suspect that the other party has violated C2C rules or has been deceived, how should you handle it? 】 If you discover any suspicious behavior or suspect that you may have been scammed during the transaction process, please immediately suspend any ongoing operations. If you have been scammed, we suggest that you keep all key information such as chat records and transfer records, and contact us. Our customer service will assist you in handling it. You can learn how to file an appeal here. As a C2C seller, how can I further ensure my own safety? 】 After the buyer provides the payment voucher, please do not release the currency immediately. Before releasing the currency, please confirm with the designated receiving account whether the buyer's payment has been fully received and whether the payment account matches the buyer's name. After confirming that everything is correct, proceed with the release of the currency. If you have a large number of orders to process, please do not easily confirm the release of coins based on notifications in emails or text messages. Criminals may forge bank text messages, fake bank information, or forge emails from payment service providers. If you find that the payment has not been received, please file an appeal immediately. Scams such as the "decimal point" trap usually involve scammers placing orders in whole numbers (such as 50000 yuan), but only paying 5000 yuan or 0.01 yuan during the transaction process. A screenshot or screenshot will be sent to you and urged to release the coins in a timely manner. If you have not discovered the fraud after releasing the coins, please appeal immediately. In C2C coin trading, what should be done if there is a situation where payment or receipt is made from a non personal real name account? 】 In C2C coin trading, payment must be made using an account that matches the user's real name information, and ordinary users also need to use their real name account when receiving payments (authenticated merchants allow the use of non real name payments). If a buyer uses a non personal account for payment, this may be a typical case of triangular fraud - that is, the other party uses someone else's debit card for payment, and after the seller releases the money, the bank may notify the payer of suspected identity theft. Due to the payment occurring outside the platform, we are unable to intervene. Therefore, please ensure that the name of the payer matches the name of the buyer on the platform before releasing the currency. If any discrepancies are found, an appeal should be immediately made to customer service. The platform does not recommend accepting payments under non buyer names. If the other party uses a non real name account for payment, you can first refund the payment to the original payment method, and then contact the other party to cancel the order or request them to switch to real name payment; If the other party cannot be contacted, relevant payment screenshots can be submitted through the self-service application link provided by the platform within 72 hours of order creation, and the specialist will intervene and handle it. Please note that non real name payment and receipt behavior may result in restrictions on C2C transaction functionality determined by the system and cannot be lifted in advance. To view or change the bound payment and receipt information, please operate through the relevant platform functions. What should I do if I am scammed and the other party refuses to refund money in C2C coin trading? What should I do? 】 During the process of buying and selling coins in C2C, you can appeal for orders that have disputes (such as restricted coin purchases, non release of coins, non payment, non real name, delayed fund settlement, inability to contact the other party, etc.) or require a change in judgment. Within 72 hours of order creation, click on the self-service application link provided by the platform, select the corresponding order, and submit relevant payment screenshots as evidence. The specialist will intervene and handle it. Prevent being pulled into the 'pig killing market' transaction We will add you to WeChat in some way and communicate with you through WeChat. In the early stage, we will chat or maintain a relationship with you, and then gradually transition to repeatedly chatting about market trends/contracts, etc; If you are interested, we will send you QR codes from other exchanges to guide you in registering. If you register, there is a high probability that you will lose money in the pig killing market. If you encounter this behavior, please immediately appeal or report it. The trap of 'please pay on your behalf' The fraudster chose to pay with Alipay, sent you a request from Alipay for "please pay on your behalf" and gave you a screenshot. If you didn't pay attention, you would be cheated. Please appeal immediately after you found this behavior. Learn more: https://www.okx.com/zh-hans/help/how-can-i-protect-myself-from-scammers?channelid=aicoin20 Join OKX Boost binding and enjoy 20%: https://web3.okx.com/ul/joindex?ref=AICOIN88