Star_OKX|Jan 12, 2026 01:17
Imagine this scenario: if you purchased someone else's account, and the original account holder later provides valid and complete identification documents to prove their identity, explicitly claiming ownership of the account and requesting the platform to reset login, withdrawal, and other permissions—should OKX trust the party who can prove their identity, or the party who cannot provide any identification and only relies on personal claims?
If OKX ignores the registered identity information of the account and transfers account control to someone else based solely on personal statements or emotional expressions on social media, that would be a serious dereliction of duty regarding user asset security and platform responsibility.
To protect the asset security of platform users and fulfill anti-money laundering, anti-fraud, and other regulatory obligations, OKX requires all users to use the platform with real-name verification. Buying and selling accounts is a clear violation of the OKX platform service agreement. To prevent such violations and abuse, the platform will trigger facial recognition and other identity verification measures in various risk scenarios. If abnormal usage or account trading is detected, the platform will take risk control measures such as account freezing in accordance with laws and regulations.
After an account is frozen, the relevant parties need to provide proof of fund sources and asset ownership to demonstrate their legitimate ownership of the assets in the account. Only after the platform completes thorough and prudent verification can asset withdrawal and account closure be considered.
In your specific case, the platform will only proceed with further actions if all the following conditions are met:
1. The individual registered to the account explicitly disclaims ownership of the account and its assets;
2. The account is not subject to judicial freezing, law enforcement investigations, or any compliance risks;
3. You can provide reasonable, verifiable, and regulatory-compliant proof of fund sources.
Only when all the above conditions are simultaneously met can the platform assist with asset withdrawal and account closure in accordance with laws and regulations.
It must be emphasized: creating emotional narratives or generating public pressure on social media will not alter any compliance judgment or help resolve the issue. All of OKX's actions can withstand public scrutiny, adhering to laws and regulations with transparent processes. We are not afraid of any threats and will not make unlawful concessions under any form of online harassment or public pressure.
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