[Guidelines for "Freeze Compensation" Merchant Services] To further enhance the platform's trading experience and user fund security, OKX C2C platform has launched a compensation merchant plan. This plan uses a platform screening mechanism to select more secure and reliable trading merchants for users, while incentivizing high-quality merchants to continuously optimize service quality. *What is a frozen compensation merchant? Frozen compensation merchants refer to merchants who have been granted the "frozen compensation" label after multidimensional evaluation on the OKX C2C platform. Such merchants are required to pay more deposit. If the payment behavior of the merchant causes problems in the user's receiving account, the merchant should compensate eligible users. *The conditions that must be met to join the frozen compensation merchant: 1) Pay a deposit of no less than 30000 USDT; 2) Become a certified merchant for at least 180 days and serve no less than 3000 users; 3) Within the past 90 days, there have been no valid complaints about abnormal user receiving accounts due to payments; 4) No records of being detained by the police, investigated for evidence collection, or having their accounts frozen by the judiciary have been found; 5) No serious or repeated violations of the Certified Merchant Management Regulations, C2C User Transaction Rules, or other platform rules; 6) Pass risk control review (such as transaction behavior, etc.); 7) Qualified comprehensive service indicators (such as response speed, complaint rate, processing efficiency, etc.); 8) No negative behavior that damages the reputation of OKX brand; 9) Please note that the platform will strictly review the application materials. Filling out the application does not mean passing the review. OKX has the final decision-making and interpretation rights. *Explanation of Compensation Mechanism: 1) Compensation ratio for ordinary certified merchants: For each eligible order, 20% of the order amount will be compensated to the user (seller), with full compensation for orders below 500U. The maximum compensation amount for a single order shall not exceed 2000 USDT, and the maximum compensation limit for all orders shall not exceed the merchant's deposit; 2) Compensation ratio for bulk merchants: For each eligible order, the user (seller) will be compensated 100% of the order amount. The maximum compensation amount for a single order shall not exceed 30000 USDT, and the maximum compensation limit for all orders shall not exceed the merchant's deposit; 3) If the conditions for compensation are met but the merchant fails to actively compensate as required within the prescribed period, the platform will deduct the corresponding amount from the merchant's deposit; 4) When the platform deducts the merchant's deposit, it will process the compensation application in the order of user feedback until the merchant's deposit is fully deducted; 5) Users must submit a compensation application within 30 days after the completion of the order and provide evidence materials within 30 days after submitting the application; 6) After the user's receiving account is frozen, it often needs to be frozen for more than 180 days; 7) Users who fail to provide feedback within the prescribed time limit or provide insufficient evidence materials will not be accepted by the platform; 8) The platform is not responsible for collecting any evidence. The platform only reviews the materials provided by the user and the merchant, legal documents issued by judicial authorities, etc. after the user submits a compensation application (the review content includes but is not limited to: the user's transaction situation, whether the receiving account has only received payment from the compensating merchant, and whether the judicial authorities have provided relevant legal documents for the transaction), and makes a decision on whether to compensate. *Compensation process: 1) The user has discovered that their account has been frozen; 2) The user contacts the account opening bank to confirm whether it is a judicial freeze and the duration of the freeze; 3) If it is a judicial freeze, contact customer service for appeal and provide materials; 4) Platform reviews user application materials; 5) If the appeal is established, the merchant must complete the compensation within 30 working days after receiving the notice. If the compensation is not made within the deadline, the platform will directly deduct the compensation from the merchant's deposit after receiving the user's appeal; 6) If a merchant fails to make up for the deposit within 3 natural days after the deposit is forcibly deducted, the platform will suspend their authorization to publish commission orders until the merchant has paid the deposit in full. *Scenario without compensation: 1) Transactions generated when the merchant has not obtained the "frozen compensation" label; 2) The user did not file a complaint within the specified time or did not provide sufficient evidence materials within the specified time; 3) Non judicial freezing (such as bank protective stop payments, etc.) or situations where assistance has been provided to successfully unfreeze within the prescribed time; 4) The applicant provided false information. *Freeze Compensation "Merchant Management Rules: 1) For compensation merchants who have no active transactions for a long time, the platform has the right to revoke their compensation labels or clear the merchant; 2) If there are multiple instances of illegal transactions, multiple complaints from users, or passive handling of user complaints, the platform has the right to revoke their tags; 3) If the merchant refuses to compensate without justifiable reasons or if the deposit is insufficient and the merchant refuses to make up for it, the platform will force a refund and permanently restrict the merchant from applying to freeze the compensation merchant label; 4) If the merchant voluntarily applies to withdraw and there are no compensation disputes within 30 days after the application is made, and the original compensation disputes have been resolved, the merchant's deposit will be returned within 3 working days. After the merchant withdraws, they can apply again to become a frozen compensation merchant 90 days later. The platform reserves the final interpretation right and the right to adjust the content of the compensation merchant plan at any time. Ouyi will continue to provide you with better products and services