BEN, this English podcast, has revealed more details about the $1.5 billion theft incident at the time: I received a call from the CFO and asked, 'Have we been hacked?' Yes, that's right Are all 30000 Ethereum coins gone His voice began to tremble: "Not only... it seems like the entire wallet has been hacked. About 410000 Ethereum, worth a total of $1.5 billion I continued to ask, "Are other wallets safe They confirmed that only this wallet was affected. I confirmed it three times because this answer is crucial for my next decision. If the problem has been brought under control, I can focus on solving the current crisis; If not, I may need to shut down the system to prevent further losses. Next, I asked, "Do we have any other assets under Genesis Safe besides this hacked wallet They replied that there is also a stablecoin wallet worth up to 3 billion US dollars. I immediately asked them to confirm if the 3 billion dollars were safe. They ultimately confirmed that the stablecoin wallet was not affected. At that time, I said to the CFO, 'Can we cover this loss with the company's funds?' He replied yes. After hearing this answer, I breathed a sigh of relief because I knew the client's funds were safe and I didn't need to sell the company or seek external investment for it. I immediately contacted the COO, briefed her on the situation, and she immediately initiated the company's crisis response procedures. Our company has an emergency mechanism called "P-1 Incident" to handle the most serious crises. We conduct drills every month to simulate various major events that may occur. No event can compare to this one. The previous P-1 incident may have been caused by website crashes, trading matching engine failures, resulting in users being unable to trade derivatives, or the withdrawal system being unresponsive for a short period of time. According to our definition, any functional failure that affects over 10000 customers or results in losses exceeding $1 million is classified as a P-1 event. We have a dedicated P-1 button that any employee can press. Once triggered, the system will automatically wake up all management layers and contact them one by one via phone. If someone does not answer, the system will automatically call the next person in charge until someone answers. At the same time, the team will be automatically assigned to an online meeting room to start recording events, assigning tasks, and implementing solutions. I quickly entered a combat mode. I left home and lived alone in New Zealand since the age of 12. At that time, I didn't have the company of my parents and had to face various problems in life alone, whether it was adapting to the host family, school affairs, or unexpected situations in life. So no matter what emergency situation happens, I must handle it myself, there is no one else to rely on. I don't just think about the first, second, and third steps step step by step, but instead jump straight to the crucial fourth or fifth step. A big problem is that many people think that with a public relations department, they can handle all public relations affairs, but this is not the case. When facing a major crisis, the core of public relations is not the public relations team, but the founder and CEO themselves. If I ask the PR team to draft information and post it on Twitter at this time, or if PR personnel speak up, it will only backfire. Because in times of crisis, the public will not trust the statements of a public relations team, they need to hear a direct response from the founder or CEO. The most dangerous aspect in such an event is the opacity of information and the spread of speculation. If the market starts to suspect that Bybit will shut down or we will run away, it will be a devastating blow to the company. Therefore, after my first tweet was posted, we quickly organized an online live stream within about 40 minutes. In the live broadcast, I personally appeared on camera and explained the ins and outs of the incident to the public in detail. At that time, the team suggested using Twitter Space, but I insisted on choosing video live streaming. I believe that showing everyone my face and explaining issues directly to the public as a founder and CEO is the key to building trust. https://www. (techflowpost.com)/article/detail_23916.html