Suggestions for the gate exchange customer service and public relations team:

Regarding the incident of 1.7 million U being stolen through AI face swapping, the handling by the gate exchange customer service and public relations team was extremely unprofessional (foolish). Here are some suggestions from Mr. Pu (overestimating his own ability):

1. Communication Strategy

1.1 Do not argue with the customer about the broad topic of "whether AI face swapping can actually bypass security."

This is a trap the customer wants to drag you into. Once you start explaining technical possibilities, you hand over the initiative to the other party;

1.2 Only discuss the evidence of this specific case: “Our system records show that this operation was conducted using your own ‘device fingerprint’ information, the watermark verification was also completely passed, and the operation time and behavior are consistent with your historical records.”

Note (device fingerprint, not human fingerprint, refers to: IMEI, device serial number, hardware characteristics, location history, system version, font, sensor data, etc.)

1.3 Clearly state, “If you believe this was not your operation, please provide a police report receipt, and we will cooperate with the investigation.”

1.4 Maintain a professional, calm, and firm tone, do not be emotional, do not belittle or mock the customer, and do not explain technical details excessively.

2. Request the customer to report to the police:

2.1 Clearly inform: “If you insist that this was not your operation, please first report to the public security bureau and provide the report receipt. We will handle it according to the police investigation results.”

2.2 It is advisable to stick to this process and not to easily apologize or compromise.

3. Evidence Preparation

A clear written response: records of device fingerprint matching, watermark verification passing records, verification video records, operation time, IP, behavioral characteristics consistent with history, emphasizing the explanation of the rule that “verification completed by my device is considered as my authorized operation.”

免责声明：本文章仅代表作者个人观点，不代表本平台的立场和观点。本文章仅供信息分享，不构成对任何人的任何投资建议。用户与作者之间的任何争议，与本平台无关。如网页中刊载的文章或图片涉及侵权，请提供相关的权利证明和身份证明发送邮件到support@aicoin.com，本平台相关工作人员将会进行核查。