AICoin System Upgrade FAQ

Frequently Asked Questions

1. What is the specific time for this upgrade?

Upgrade time: Singapore Time, October 25, 2024, 00:00 ~ 06:00, expected to last 6 hours.

2. Which services will be affected during this upgrade period?

During the upgrade, all services including the website, PC desktop software, App, and open data will be temporarily unavailable.

3. Can I access my account during the upgrade?

During the upgrade, all user accounts and related services will be inaccessible.

4. Why is this upgrade necessary?

To better enhance the analytical performance of massive market data and to more efficiently output valuable information.

5. Do I need to prepare anything in advance?

During the period when AICoin suspends all services, to ensure your plans are not affected, AICoin specifically reminds users to prepare in advance, including but not limited to stopping the operation of related bots.

6. If I encounter issues during the system upgrade, how should I contact the support team?

During the upgrade, online support services may be limited. You can contact our support team via Telegram, email, and Twitter, and we will address your requests as soon as possible.

Telegram: https://t.me/aicoincn

Twitter: https://x.com/AICoincom

Email: support@aicoin.com

7. Will services be restored immediately after the upgrade is completed?

Our goal is to complete all upgrade work by 06:00 on October 25, 2024 (Singapore Time), and services will be restored immediately thereafter. If there are any delays, we will update the information promptly.

8. What should I do if certain functions do not work properly after the upgrade?

Please try refreshing the page or restarting the software. If the problem persists, please send a screenshot of the issue to customer support.