Why did my close long/ close short command execute an open short/ open long?
Please check your contract position mode. If it is a buy/sell mode or single-direction position, placing an exit order for a quantity exceeding the position will result in a reverse order. For example, if you hold 10 BTC long positions and place an exit order for 15 BTC, the 10 BTC long position will be completely closed, and a new 5 BTC short position will be opened.
How can I successfully execute a sell order when I don't have enough coins?
This situation may occur if you have enabled automatic coin borrowing. On some platforms such as OKX, when account automatic coin borrowing is enabled, selling a quantity exceeding the holding amount will automatically execute leveraged borrowing. Please check your account settings.
Why did I incur borrowing in spot trading?
This situation may occur if you have enabled automatic coin borrowing. On some platforms such as OKX, when account automatic coin borrowing is enabled, selling a quantity exceeding the holding amount will automatically execute leveraged borrowing. Please check your account settings.
Will order commands be executed in the order they are placed?
Order commands only guarantee the order of placement. The order of execution is influenced by the method of commission and the exchange's matching engine behavior, and does not guarantee the order of execution.
Is there a limit on the number of times I can enter a position, and is there a limit on the number of times I can exit a position?
There is no limit on exiting a position. Each exit command will trigger an order normally. You need to be aware that in automatic coin borrowing and contract buy/sell mode, exit commands will increase your position and execute leveraged coin borrowing sales. If you do not understand this scenario, please consult customer service before placing an order.
If the problem you encounter is not listed in the "Frequently Asked Questions" above, please feel free to contact us for feedback.
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