The AIOS era, natural language interaction will become the main form of human-computer interaction, and intelligent assistants as the mainstream natural language input will hopefully become an important traffic entrance for connecting people and everything in the future. With the resonance of scenes and ecosystems, the types and quantities of intelligent terminals are expected to achieve explosive development. Compared with traditional search engines, AI assistants pay more attention to personalized needs and precise recommendations. Their application areas include but are not limited to voice assistants, smart home assistants, and work assistants.

This year marks a turning point, as the digital native generation surpasses the omnichannel experience, and it is now expected that more and more AI virtual assistants will provide a new level of personalization in the all-digital world. Gartner predicts that by the end of 2024, consumers and enterprises will spend $500 million on virtual personal assistants.

Alltius is a US-based generative AI assistant developer. As a no-code help SaaS tool, it can provide customized solutions for industries such as finance, insurance, education, and human resources, serving as a guiding assistant for every team, and is building the future supported by AI-driven dialogue platforms for SaaS products.

I. Under the background of informatization, AI Agents face both opportunities and risks

On March 24, 2023, Open AI launched the Plugin, which already has the ability of AI assistants:

1. The ChatGPT Plugin can provide real-time updates and has the timely function of a "search engine."
2. The ChatGPT Plugin has a service-oriented awareness, helping customers with various aspects of life such as online shopping, hotel reservations, and restaurants.
3. In the office domain, it plays a role more similar to an "assistant," such as helping customers with programming and visual data analysis. On the official website, ChatGPT demonstrates helping customers with restaurant recommendations, ingredient recommendations, and successfully generating orders. The Plugin is extremely convenient to use, and users can link other program functions through natural language. The "operating system" of the AI era has begun to take shape.

Sudipta Biswas, co-founder of Floworks, mentioned AI assistants, saying, "AI assistants can interact with different software products used by knowledge workers in their daily lives, such as Gmail, Google Calendar, or Salesforce. Users can simply guide these products with simple natural language to get things done. The most important thing is to use AI assistants to enhance the experience of employees, not to replace them."

AI assistants can help them obtain the required information more quickly, optimize personal and work processes, and provide personalized recommendations and suggestions. However, AI assistants may also invade personal privacy, and over-reliance on AI assistants may weaken human autonomy and judgment. Moreover, the performance and accuracy of the models depend on the training and learning data. If the training data is limited or inaccurate, generative AI assistants may not be able to generate accurate and useful answers. Furthermore, these models need access to user data and information to generate answers. If the data is improperly protected or misused, it may pose privacy and security risks. As AI assistants develop, these issues should be addressed.

II. What are the secrets of generative AI agent solutions?

With the significant development of AIGC-related technologies, a company named Alltius actively explores and develops, attempting to solve the accuracy and security issues of these AI assistants. Recently, it has emerged and announced the completion of a $2.4 million Pre-Seed round of financing. Alltius is a company focused on the development of generative AI assistants, founded in 2022, and has attracted attention for its secure, accurate, and reliable functionality. Its core platform, named KNO, provides a secure, accurate, and reliable way to leverage the capabilities of generative AI to add conversational functionality to products. By using Alltius's platform, users can easily create accurate, powerful AI agent programs to provide excellent support and service to a company's customers and employees.

The Alltius team is dedicated to the research and development of generative artificial intelligence and language learning models (LLM), aiming to maximize the potential of AI technology and provide powerful assistants for enterprises. Currently, Alltius is widely used in the market as a no-code help SaaS tool, providing unparalleled "AI superpower" support to customers and employees.

This round of financing was led by 100X Entrepreneur, Blume Ventures, and Stellaris Venture Partners, with participation from Z5 Capital, GEMBA Capital, as well as angel investors Ashish Gupta, Amit Gupta, Binny Bansal, and Deepak Garg. It is reported that the funds from this round of financing will be used by Alltius to promote its research and development work, expand the engineering team, and enhance the capabilities of the GenAI Assistant. In addition, it will also drive the market expansion of Alltius and promote strategic partnerships with leading enterprises. Potential reasons for investment include recognition of the potential value of Alltius's technology and products, as well as interest in the rapidly growing market in this field.

III. Launch of solutions across multiple industries: KNO has broad application scenarios and unlimited potential

The Alltius team applies KNO in multiple industries as a virtual intelligent team assistant, with its mainstream solutions targeting four popular industries: finance, insurance, education, and functional departments.

1. Insurance Industry: Sales partner for agents

1) Personalized insurance plan formulation

For the vast insurance market and customer base, KNO helps customers find and select different types of insurance plans and serves as a reference tool for internal planning.

2) Recommendation engine for the insurance industry

The sales department of the insurance industry can use the KNO platform to build exclusive agent recommendation and comprehensive engines. Currently, the KNO platform can extract thousands of PDF files (containing hundreds of pages of insurance plans and comparison clauses) in a few minutes. Through continuous machine learning and training, KNO can immediately generate intelligent FAQs for potential customers.

3) Optimization of plans and improvement of accuracy

The insurance industry and the Alltius team are working together to train tools and platforms to improve their accuracy for explaining more complex issues, such as comparison and analysis between two insurances.

2. Financial Industry: Specialized assistant for large-scale ticket transactions

1) Query answer library for financial transactions

The largest stock trading platforms in the market can have a monthly ticket volume of over six figures, and KNO needs to answer such a large volume of customer queries. Most of the questions are about product features and trading terms, as well as trading queries on the platform, such as reasons for rejected orders, fee explanations, and verification of margins.

Currently, the financial industry department can guide KNO to start testing immediately within a few hours through thousands of web pages of product knowledge centers, blogs, and learning portals. Within a few days, dozens of members can obtain high-quality answers through testing and simulating over 1,000 real-world scenarios.

2) Ticket dynamic monitoring system assistant

With the training and testing of KNO, there will be more pilot connections to real-time sources to monitor real-time stock prices and end-user transactions. Through API calls, KNO will next answer questions about financial dynamic sources, thus having a more professional perspective.

3. Education Industry: Companion assistant for student groups

1) Learning chatbot

The purpose is to help students complete courses and resolve queries before upgrading to the help center, but the chatbot largely relies on keywords and misses many basic questions. This experiment has a relatively small impact on the student experience.

2) Course management assistant

The Alltius team uses the KNO platform for beta testing, releasing course materials, student manuals, policy documents, course pricing, and other content as a learning platform.

The Alltius and client teams continuously fine-tune the accuracy and understanding of the model around multiple metrics such as answer quality, user engagement, and resolution rate, dedicated to providing professional management solutions for the education industry.

4. Human Resources Industry: Competent headhunting assistant

1) Full-process tracking of the recruitment process

KNO serves as an all-in-one tool, with functions including posting job vacancies, tracking applicant management, and creating custom report analysis.

2) Website chat AI assistant

KNO is inserted as a javascript widget into its clients' career websites, allowing users to interact with the widget by clicking.

The widget provides the following functions:

• Job search and application
• Answers to common questions about the company, culture, interviews, and other topics
• Scheduling recruitment meetings
• Job application process updates

IV. The generative AI assistant market is gaining momentum

Generative AI assistants have broad prospects for development and potential market demand. With the increasing demand from businesses for personalized services and customer support, generative AI assistants have become an ideal choice for providing powerful tools and solutions. However, generative AI assistants still face some challenges, such as data collection and privacy protection issues. Nevertheless, in the business field, generative artificial intelligence has shown tremendous potential. Generative AI can build virtual assistants to help solve problems and provide services, playing an important role in content creation, prototype manufacturing, data augmentation, and artistic creation. It also improves the efficiency and quality of user creation, rapidly generates product prototypes, improves product design, enhances model accuracy and generalization through data augmentation, and provides creative inspiration and support for work generation. With the continuous advancement of technology and increasing user acceptance, generative AI assistants are expected to achieve greater success in the future.

References

1. Alltius Inc. - Crunchbase Company Profile & Funding: https://www.crunchbase.com/organization/alltius-inc

2. Alltius | LinkedIn: https://www.linkedin.com/company/alltius

3. Alltius Blog | Alltius and its genesis: https://www.alltius.ai/post/alltius-and-its-genesis

4. Generating AI Assistant Developer [Alltius] Completes $2.4 Million Pre-Seed Round: https://www.iimedia.cn/c1064/93868.html

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